Introduction
This Privacy Policy describes how SATIS FACTION INFOTECH (collectively, “SATIS FACTION INFOTECH”, “we”, “our” or “us”) collect, use, share, protect or otherwise process your information or personal data through our website https://client.69degree.net/ (the “Platform”). You may browse certain sections of the Platform without registering with us.
We do not offer any product or service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use and applicable service or product terms and conditions, and to be governed by the laws of India, including laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during our relationship, including related information you provide from time to time. Information we may collect includes personal data provided during sign-up, registration or use of the Platform, such as name, date of birth, address, telephone or mobile number, email ID, and information shared as proof of identity or address.
With your consent, sensitive personal data may be collected, including bank-account, credit-card, debit-card or other payment-instrument information, or biometric information such as facial features or physiological information where you opt to use available Platform features, all in accordance with applicable law. You may choose not to provide information by not using a particular service or feature.
We may track behaviour, preferences and other information you choose to provide on the Platform. This information may be compiled and analysed in aggregate. We also collect information relating to your transactions on the Platform and third-party business-partner platforms. Where a business partner collects personal data directly from you, its privacy policy governs that collection. We are not responsible for third-party privacy practices; please read their policies before sharing information.
If you receive an email or call from a person or association claiming to be SATIS FACTION INFOTECH and seeking debit or credit card PINs, net-banking or mobile-banking passwords, never provide that information. If you have already revealed it, report the matter immediately to an appropriate law-enforcement agency.
Usage
We use personal data to provide requested services. Where we use personal data for marketing, we provide the ability to opt out. We may use it to assist sellers and business partners in fulfilling orders, enhance customer experience, resolve disputes, troubleshoot issues, inform you about offers, products, services and updates, customise your experience, detect and protect against error, fraud and criminal activity, enforce our terms and conditions, conduct research, analysis and surveys, and as otherwise described when information is collected.
Your access to products or services may be affected if necessary permission is not provided to us.
Sharing
We may share personal data within our group entities, corporate entities and affiliates to provide access to their services and products. These entities and affiliates may market to you unless you explicitly opt out. We may disclose personal data to sellers, business partners and third-party service providers, including logistics partners, prepaid payment-instrument issuers, third-party reward programmes and payment providers you select.
Disclosure may be required to provide services, comply with legal obligations, enforce our user agreement, support marketing and advertising activities, or prevent, detect, mitigate and investigate fraudulent or illegal activity. We may disclose personal and sensitive personal data to government agencies or authorised law-enforcement agencies where required by law or reasonably necessary to respond to subpoenas, court orders or other legal process. We may also disclose data where reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims of third-party-rights violations, or protect the rights, property or personal safety of users or the public.
Security Precautions
We adopt reasonable security practices and procedures to protect personal data from unauthorised access, disclosure, loss and misuse. When information is in our possession or you access account information, we follow security guidelines and offer the use of a secure server. However, internet transmission cannot be completely secure for reasons beyond our control. By using the Platform, you accept the inherent security risks of data transmission over the internet and World Wide Web. Users are responsible for safeguarding account login and password records.
Data Deletion and Retention
You may delete your account through your profile and settings on the Platform; this results in loss of information related to the account. You may also write to us using the contact information on this website for assistance. Where there is a pending grievance, claim, shipment or other service, we may refuse or delay account deletion. Once deleted, you will lose access to the account.
We retain personal data no longer than required for the purpose for which it was collected or as required by applicable law. We may retain data where necessary to prevent fraud or future abuse or for other legitimate purposes, and may retain anonymised data for analytical and research purposes.
Your Rights
You may access, rectify and update your personal data directly through functionality provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to collection, use, storage, disclosure and other processing of your information in accordance with this Privacy Policy. If you disclose personal data relating to others, you represent that you have authority to do so and permit us to use it accordingly.
You consent to being contacted by us, including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties, through SMS, instant-messaging apps, calls and/or email for the purposes described here. You may withdraw consent by writing to the Grievance Officer using the contact information on this website and using “Withdrawal of consent for processing personal data” as the subject. We may verify requests before acting on them. Withdrawal is not retrospective and is subject to the Terms of Use, this Privacy Policy and applicable law. We may restrict or deny services where the information is necessary to provide them.
Changes to this Privacy Policy
Please review this Privacy Policy periodically. We may update it to reflect changes to our information practices and may notify you of significant changes as required by applicable law.